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FAQs

How do I reserve my rental items?

  • In order to reserve, you need to either walk-in or call-in and make a reservation. Your driver’s licence number is required for your customer ID in our system and we also require to have a current credit card on file as well as current address and current phone number.

Who is responsible for dirty, damaged, lost, or stolen items?

  • The client is responsible for items that they have rented. (See Policies> Liability)

What if I find an item missing or broken?

  • If an item is broken upon receiving the inventory, DO NOT throw it away. If you return the pieces, it will let us know that they are not stolen or lost and the damage waiver, if applicable, will be used and no extra charges will be applied to you. However, if an item comes up missing while in your possession, the damage waiver cannot be used and you will be charged the cost of the missing item.

What is your cancellation policy?

  • After making a reservation, the client will be subject to a 50% cancellation fee if a reservation is cancelled on party rental items a 100% cancellation fee will be applied to ALL inflatables, inflatable games, and games if the reservation is cancelled. (See Policies> Cancellation)

How does the pricing work?

  • We have C&C, K1 and K2 pricing depending on how you want to order, prices do vary. Please call with any further pricing questions. 432.8636.

How and when do I pay?

  • In order to make a reservation, we require a 50% deposit on your rental, unless it is an inflatable or game, and then we ask for a 100% deposit. These deposits are non transferable and non refundable. Also, the balance is due two weeks prior to the event, so if you were to make a reservation two weeks or less before your event, we would require a payment in full to make the reservation.

When should I make my reservation?

  • As soon as possible. Our rental items are on a first come, first serve basis and until we have you in our system with payment, we cannot hold any items for you.

What about changes in my order?

  • You may make changes in your order, but keep in mind that we have a 50% cancellation fee, and if you cancel more than half your order, we reserve the right to charge you half the amount of those items, as we have held them for you so other customers could not reserve those items.

When should I pick up and return my order?

  • Rental Equipment may be picked up the day of an event and returned the day after unless other arrangements have been discussed. All inflatable rentals are to be picked up morning of event and returned at opening of following day. (See Policies> Rental Period and Pricing)

Is there a delivery charge?

  • The delivery charges are as follows:
  • C&C Cash and Carry. Customer picks up and returns equipment to Bob Mutton Party Rental and Event Planning.
  • K1 Drop Off Only. Covers handling charges for unloading and loading when Bob Mutton Party Rental and Event Planning delivers and picks up. Delivery charges are additional.
  • K2 Setup and Tear Down. Covers handling charges for unloading, setup, tear down and loading when Bob Mutton Party Rental and Event Planning delivers and picks up. Delivery charges are additional.
  • On top of those prices, we also charge a delivery charge. $65-$85 to the Fort Wayne area. To figure out the delivery charge to your area, the formula is as follows: 4x the minutes to the destination.

When do you deliver/pick up?

  • The delivery and pick up schedule is made a week in advance to be able to confirm delivery times with the customer. The time of delivery and or pick up varies and you would receive a call at least two days in advance.

Do you have out of town delivery and pickup service?

  • We do have out of town delivery, but the only thing we require is that your delivery is three times the amount of your delivery fee.

Can you deliver without my being there?

  • Yes we can deliver without you being there as long as you mark where you would like either the tent or the items to go.

Will my rental equipment be set up and taken down?

  • Set up and tear down depends on whether or not you have K1 or K2 pricing. K1 we would just deliver and pick up. K2 we would actually set up and tear down along with delivery and pick up.

What is my responsibility for the equipment’s return?

  • If it is a C&C, YOU are the person responsible for the equipment and its return. If it is a K2

Do I have to wash the linen?

  • No, you do not have to wash the linen, in fact, we strongly ask that you do not.  (See Policies> Linens)

Do I have to wash the dishware, glassware or flatware?

  • No, you do not have to wash your dishware, glassware or flatware, but kindly return rental items clean, free of food and in their proper storage units. A cleaning charge will be assessed on any equipment returned soiled.

What are your showroom hours?

  • The showroom is open during season Monday – Friday 8:00 a.m.- 5:30 p.m., Saturday 8:00 a.m. – 3:00 p.m. and closed on Sunday. Our winter hours are Monday-Friday 9:00-5:00, Saturday 9:00-3:00.