Below is a list of frequently asked questions, if you have any questions that you do not see in the list feel free to contact us.

* Bounce House, Moon Bounce, Jump House, Jumper Bounce House, Bouncers, Space Walks and Moon Jumps are all in reference to the Moonwalks here at Bob Mutton Party and Tent Rental. This information pertains to all the Interactive Inflatables and Moonwalks.

Games & Inflatables FAQ

Does Bob Mutton Party and Tent Rental deliver?

Our crews here at Bob Mutton Party and Tent Rentals will set up and tear down your Bounce House* with a K2 pricing. With a C&C (Cash and Carry), you will pick up, set up, tear down and return your Moonwalk*.

Are Bob Mutton Moonwalks safe?

Our Moon Bounces* are as safe as playing in your own home, maybe even safer. We will give you all the safety instruction at pick up or delivery and the safety precautions are all on the front of the Space Walks* as well.

Where should the Bounce House be set up at?

Our Moon Jumps* are regularly inspected and when you or our crew sets up a Jump House*, it needs to be within at least fifty feet of an outlet, unless a generator is being used. You may set up an inflatable on cement and the use of sandbags or other weighting is necessary if staking is not a possibility. Gravel is typically the only surface not recommended and if wanted to be set up on a gravel service, additional precautions and safety measures will have to be taken.

Can you set up a Space Walk in a public place?

You can set up your Moon Jumps* in parks or other public places; however, it is your responsibility to ensure that you have the right permissions i.e. any special permits or access to power, etc.

Do you need an attendant to watch the Bouncer?

You WILL need to have someone supervising the inflatable Jumper Bounce House*. This person’s responsibilities are to limit the number of children in or on the inflatable at one time to ensure maximum protection and safety.

What are the rules for a Jump House?

The rules for using our Space Walks* are outlined in your contract and a manual for set up and tear down instructions is also given at the time of delivery or pick up.

What if it begins to rain while the Moon Jump is still up?

If the weather takes a turn on your event during the use of our Moonwalks*, we ask that you deflate the inflatable and cover it with a tarp which we provide (this is only for heavy rain) If there is just a light drizzle falling, you may continue to keep using our Jump House*.

How big of a Moonwalk should I get?

The size of the inflatable that you should get depends on the amount of usage that will take place. The standard size for our Jumper Bounce Houses* is typically a 15’x15’ jump space on the inside (18’x18’ on the outside). Our giant Bounce Houses* are around 15’x25’-30’ jumping space on the inside.

Do I have to put down a deposit for the Bounce House?

We do require a 100% deposit on all Jumpers*. Non-transferrable, non-refundable.

General Questions

What are your showroom hours?

The showroom is open during season :

  • Monday – Friday 8:00 a.m.- 5:30 p.m.
  • Saturday 8:00 a.m. – 3:00 p.m.
  • Closed on Sunday 

Our winter hours are:

  • Monday-Friday 9:00-5:00
  • Saturday 9:00-3:00
Do I have to wash the linen?

No, you do not have to wash the linen, in fact, we strongly ask that you do not. (See Policies)

Do I have to wash the dishware, glassware or flatware?

No, you do not have to wash your dishware, glassware or flatware, but kindly return rental items clean, free of food and in their proper storage units. A cleaning charge will be assessed on any equipment returned soiled.

Can you deliver without my being there?

Yes we can deliver without you being there as long as you mark where you would like either the tent or the items to go.

Do you have out of town delivery and pickup service?

We do have out of town delivery, but the only thing we require is that your delivery is three times the amount of your delivery fee.

Will my rental equipment be set up and taken down?

Set up and tear down depends on whether or not you have K1 or K2 pricing. K1 we would just deliver and pick up. K2 we would actually set up and tear down along with delivery and pick up.

What is my responsibility for the equipment’s return?

If it is a C&C, YOU are the person responsible for the equipment and its return. If it is a K2

When do you deliver/pick up?

The delivery and pick up schedule is made a week in advance to be able to confirm delivery times with the customer. The time of delivery and or pick up varies and you would receive a call at least two days in advance.

Is there a delivery charge?

The delivery charges are as follows:

  • C&C Cash and Carry. Customer picks up and returns equipment to Bob Mutton Party Rental and Event Planning.
  • K1 Drop Off Only. Covers handling charges for unloading and loading when Bob Mutton Party Rental and Event Planning delivers and picks up. Delivery charges are additional.
  • K2 Setup and Tear Down. Covers handling charges for unloading, setup, tear down and loading when Bob Mutton Party Rental and Event Planning delivers and picks up. Delivery charges are additional.

On top of those prices, we also charge a delivery fee. $65-$85 to the Fort Wayne area. To figure out the delivery charge to your area, the formula is as follows: $4 x the minutes to the destination.

When should I pick up and return my order?

Rental Equipment may be picked up the day of an event and returned the day after unless other arrangements have been discussed. All inflatable rentals are to be picked up morning of event and returned at opening of following day. (See Policies)

How and when do I pay?

In order to make a reservation, we require a 50% deposit on your rental, unless it is an inflatable or game, and then we ask for a 100% deposit. These deposits are non transferable and non refundable. Also, the balance is due two weeks prior to the event, so if you were to make a reservation two weeks or less before your event, we would require a payment in full to make the reservation.

What about changes in my order?

You may make changes in your order, but keep in mind that we have a 50% cancellation fee, and if you cancel more than half your order, we reserve the right to charge you half the amount of those items, as we have held them for you so other customers could not reserve those items.

How does the pricing work?

We have C&C, K1 and K2 pricing depending on how you want to order, prices do vary. Please contact us with any further pricing questions.

When should I make my reservation?

As soon as possible. Our rental items are on a first come, first serve basis and until we have you in our system with payment, we cannot hold any items for you.

What if I find an item missing or broken?

If an item is broken upon receiving the inventory, DO NOT throw it away. If you return the pieces, it will let us know that they are not stolen or lost and the damage waiver, if applicable, will be used and no extra charges will be applied to you. However, if an item comes up missing while in your possession, the damage waiver cannot be used and you will be charged the cost of the missing item.

What is your cancellation policy?

After making a reservation, the client will be subject to a 50% cancellation fee if a reservation is cancelled on party rental items a 100% cancellation fee will be applied to ALL inflatables, inflatable games, and games if the reservation is cancelled. (See Policies)

Who is responsible for dirty, damaged, lost, or stolen items?

The client is responsible for items that they have rented. (See Policies)

How do I reserve my rental items?

In order to reserve, you need to either walk-in or call-in and make a reservation. Your driver’s licence number is required for your customer ID in our system and we also require to have a current credit card on file as well as current address and current phone number.